Accessible Environments, Inc.'s e-commerce site
went online as of September, 2001. Our goal is to make your online shopping
experience as pleasurable as possible offering the widest variety
of assisted living products on the web. If there is any item you
are searching for that is not yet found in our online catalog, please
call us at 1-800-643-5906.
We want to assure you that personal information
about our customers will not be sold or rented to third parties.
Occasionally, some of the information you provide (such as name,
address, e-mail address) may be used exclusively by us to keep you
informed about improvements to the site and upcoming specials.
Orders
Many of our products are built when ordered and drop shipped directly from manufacturer factories (items including but not limited to showers, tubs and lifts). Once production has commenced on items built when ordered, any/all cancellations are subject to approval by the manufacturer.
Additionally, orders are processed based on information provided by customers. On the date an order is received, an invoice detailing the order is sent via email or fax to the customer for review. It is the customer's responsibility to make sure everything on the invoice is accurate. If there is an error, you must notify us the day you receive the invoice of the error so that we can put a change order through to the factory. Once the unit is shipped, it's too late to make changes. If an item must be returned or exchanged, see our returns policy below.
All orders must be
inspected for accuracy and completeness within 5 days of receipt.
If after careful inspection it is discovered that it is not what
you ordered or there are pieces missing, you must contact us immediately
for remedy.
Shipping
 Since
we offer a diverse range of products, we provide numerous shipping
options to fit your particular product's requirements. Our main
vendor for shipping is UPS. We do offer having your product delivered
by a common carrier trucking firm where warranted for large/heavy
items. Once a product leaves the factory enroute to you pursuant to your request via your placement of an order, the cost of shipping the product to you is not refundable and the cost of return shipping is your responsibility should you request to return the product for any reason.
The catalog is modeled after a price
threshold shipping matrix as detailed below for all orders within
the continental US:
|
$0-$24.99 |
$25
-$99.99 |
$100-$299.99 |
$300.00-$499.99 |
$500- $749.99 |
$750-
$999.99 |
$1000-$1499.99 |
$1500+ |
|
Ground |
$11.95 |
$13.95 |
$30.00 |
$50.00 |
$75.00 |
$125.00 |
$125.00 |
$125.00 |
| Truck** |
- |
- |
$125.00 |
$175.00 |
$250.00 |
$275.00 |
$325.00 |
$375.00 |
* Rate applied if shipping does not exceed this
total based on size or weight. In these cases, exact cost of shipping
will be charged. Details for shipping requirements outside of this
matrix will always be communicated to you by phone representative
before charges are incurred.
** Truck Shipping applies to larger products - Handicap Showers, bathtub with a door, and the Porch Lift/Elevator. Truck delivery means employing
the use of a common carrier trucking firm. Some conditions to the above pricing may apply regarding residential versus commercial delivery dependent upon product ordered. Shipping rates tend to be higher if ordering wall surround with walk in tub units.The above table is an estimate and is subject to change dependent upon current rates.
Most of our products are built when ordered and our sales representatives give you "estimated" ship dates. Factories sometimes have delays and bottle necks in production that are unavoidable. We do everything we can to make sure the product ships in a reasonable time frame as indicated by our sales staff at the time of order.
Hours of Operation
We are available 9 am to 5 pm Monday-Friday US
EST at 1-800-643-5906 or 1-800-643-9860. If no one is available
to answer your call during these times and/or outside of these hours,
please leave a message with your name, phone number and the nature
of your call. A representative will contact you as soon as possible.
Payment Options
Accessible Environments, Inc. accepts American
Express, Discover, VISA, MasterCard, personal check and money orders.
Our online catalog offers the opportunity to pay securely online,
by telephone, FAX or general mail. Once an order has been processed
and credit card charged, the credit card companies charge us fees
for the transaction. Those fees are not refundable to us and are
therefore not refundable to the customer. Any refunds for canceled
orders or returns will be subject to the 3% credit card fee charged
us at the time you authorize the transaction. All Virginia customers are subject to Virginia State Sales Tax. Some of our products will have Florida State Sales Tax charges where the supplier location is in Florida such as Bathease tubs and Shower Solutions Shower Doors.
All orders outside of the United States
must be paid via cashiers check in advance of order being shipped.
On-Line
To make your purchase electronically, you must
complete the online order form, along with your credit card information.
Our online catalog offers secure ordering of products with our own
assigned Equifax web security certificate and online credit card
processing at our secure e-commerce server through Verisign Payflow.
Both organizations are among the most respected entities on the
web when it comes to ensuring your protection. It encrypts all of
your personal information, including credit card number, name and
address, so that it cannot be read as the information travels over
the Internet.
Telephone Orders
To place your order by phone, complete the on-line
order form and print a copy, choosing Phone Order under "Other
Payment Type" when Payment Information page appears in order
process. The information from the order form will be of assistance
to efficiently placing your order by phone and allows for a hard
copy invoice for your records before the order arrives. Please be
sure to have your credit card information available when you call:
1-800-643-5906 or 1-800-643-9860 .
Fax Orders
To send your order by fax, simply complete and
print out your on-line order form, choosing FAX when Payment Information
page appears in order process. In the "Other Payment Type"
area of the page, place your credit card information (card type,
number, and expiration date) in the additional information block.
This information is still sent securely to Accessible Environments.
All of your information, including credit card info, should be printed
out with your order form and FAX it to: 1-804-693-6254.
Mail Orders
To pay by check or money order, simply complete
our on-line order form, print it out, and mail it along with your
payment to:
Accessible Environments, Inc.
493 McLaws Circle, Suite 2
Williamsburg, Virginia 23185
Please make your check or money order payable to Accessible Environments,
Inc.
Note: Mailed check orders will take longer to ship
than with other methods as orders will not be processed until checks
have been verified.
Manufacturer Warranties
All of the warranties on products sold by Accessible Environments, Inc. are warranties of the respective manufacturers. Please ask about manufacturer warranty information when speaking to one of our sales representatives. Accessible Environments, Inc. is a retailer of handicap accessiblity products and it does not offer product warranty implied or express on any of its products. Warranties come from manufacturers – not retailers.
Returns/Exchange Policy
Accessible Environments offers risk free shopping
to our customers. If you are not satisfied with an item you have
purchased, call us within 7 days of your purchase to arrange for
an exchange, credit or refund. Please read the text below for more
detailed information about our, and the manufacturer's, policy on
returns and exchanges:
- No unauthorized returns will be accepted. A return authorization
must be obtained from an Accessible Environments Customer Service
Representative prior to returning. All returns are subject to
Manufacturer approval because all items are drop shipped from various suppliers. Accessible Environments, Inc. does not ship anything from its office. All product returns go back to the respective supplier/manufacturer and that is why all returns are subject to manufacturer approval. If the manufacturer says "No" to a return, then the item is not returnable. No returns will be accepted or refunds offered after a product has been installed or used. All products must be inspected for damage and/or manufacturer defects prior to installation and any such damage or defect must be reported to Accessible Environments, Inc. customer service representative within 7 days of receiving your merchandise.
- To make a return or an exchange you notify us within 7 days
of receiving your merchandise.
- No returns will be accepted after 30 days from your receipt
of the product.
- All returns and exchanges must be returned in its original
shipping container and must be received in new resellable condition
or a reconditioning fee will be applied.
- Sorry, but for health reasons Accessible Environments and it's
affiliate manufacturers are unable to accept returns or exchanges
of hygiene products including, but not limited to bath lifts, grab bars, shower seats, etc... In addition, they
cannot accept books and videos that have been removed from original
packaging, or any custom made items. If you're not sure what
items are returnable, please speak to a Accessible Environments
Customer Service Representative for more information before you make your purchase.
- Credits for returns are issued only to the original purchaser.
- Shipping is not refundable even if discounted at time of order. All returns will be subject to the actual cost of delivery to the customer and return shipping is the responsibility of the customer. [See Shipping above]
IMPORTANT: Returned goods other than
defective or warranty, will be subject to a 20% to 30% restocking
fee depending on the product ordered. Assisted living tubs and tubs
with a door are built when ordered and are subject to a 50% restocking
fee. It is the customer's responsibility to determine if a product is "usable" by the person with the disability prior to making a purchase. Credit is based on the original invoice price and excludes
freight charges. Contact Customer Support or call 1-800-643-5906 for details.
No cash refunds can be issued for under $10.00.
Credit balance can be applied to future purchases.
To make a return or exchange:
Call the Customer Service Department at the phone
number below to obtain a return authorization. Be sure to include
your return authorization information within the packaging of your
return shipment. Then send the package to the manufacture indicated
on the shipping label.:
Customer Service Department
Customer Support
1-800-643-5906 or 1-800-643-9860
Monday - Friday
9:00 a.m. - 5:00 p.m. US Eastern Standard Time
Accessible Environments will credit your account
for returned merchandise as soon as it is received and processed.
In the meantime, an order for replacement may be entered.
International Orders
For international orders, please call us at 800-643-5906 or 1-800-643-9860
to place your order. We will confirm with manufacturer at time of order request to determine if the manufacturer will ship to designated country. Guaranteed funds must be wired to us at the time of the order. No credit cards
will be accepted from customers outside of the United States. All sales are final on International orders and cannot be canceled once order has been placed with the manufacturer. No returns on international orders.
Support E-Mail Contacts:
Sales Department
Customer Support
Product Information
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