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Terms & Conditions

Accessible Environments, Inc. e-commerce site went online in September, 1999. Our goal is to make your online shopping experience as pleasurable as possible offering the widest variety of assisted living products on the web.


We want to assure you that personal information about our customers will not be sold or rented to third parties. 


Orders

Many of our products are built when ordered and drop shipped directly from manufacturer factories (items including but not limited to showers, tubs and lifts). Once production has commenced on items built when ordered, any/all cancellations are subject to approval by the manufacturer. Best Bath does not allow an order to be canceled after the order is processed whether it is a stock item or not.

Additionally, orders are processed based on information provided by customers. On the date an order is received, an invoice detailing the order is sent via email or fax to the customer for review. It is the customer's responsibility to make sure everything on the invoice is accurate. If there is an error, notify us immediately when you receive the invoice of the error so that we can put a change order through to the factory. SOME OF OUR SUPPLIERS WILL NOT ALLOW CHANGES OR CANCELLATIONS ON ORDERS AFTER PRODUCTION COMMENCES

All orders must be inspected for accuracy and completeness within 1 business day of receipt. If after careful inspection it is discovered that it is not what you ordered or there are pieces missing, or damage contact us immediately for remedy.

Pricing - is subject to change without notice as we receive updated price lists from our suppliers and changes on products.

Shipping

We are currently offering FREE SHIPPING within the Contiguous (lower 48 states) United States for online orders. Call for freight quotes for Alaska and Hawaii. Our free shipping offer is for regular ground delivery.

Most of our products are built when ordered and our sales representatives and this site give you "estimated" ship dates or production lead times. Factories sometimes have delays and bottle necks in production that are unavoidable. We do everything we can to make sure the product ships in a reasonable time frame as indicated by our sales staff or site at the time of order.

TO THE RECIPIENT: Receiving Procedure for Accessible Environments, Inc.

It is the receiver’s responsibility to inspect the goods. Receiving goods incorrectly could affect the outcome of any damage claims to the carrier and any future warranty issues. 

• Note any damage to packaging on BILL OF LADING and report to carrier and to Accessible Environments, Inc. If damage appears severe, call Accessible Environments, Inc. immediately at 757-565-3444.

• Report hidden damage or missing items to Accessible Environments, Inc. within 1 business day.

Hours of Operation

9 am to 4 pm Monday-Friday US EST. You may email us at customerservice@acessinc.com for the quickest service.  Or call us during this time at 800-643-5906.

Payment Options

Accessible Environments, Inc. accepts PayPal, American Express, Discover, VISA, MasterCard, personal check, bank transfers and money orders. Our online catalog offers the opportunity to pay securely online. Once an order has been processed and credit card charged, the credit card companies charge us fees for the transaction. Those fees are not refundable to us and are therefore not refundable to the customer. Any refunds for canceled orders (if canceled before processed by supplier) will be subject to a 5% processing fee which includes the non-refundable credit card fee charged us at the time you authorize the transaction. All Virginia customers are subject to Virginia State Sales Tax. 

On-Line

Make your purchase electronically thru our VPASP shopping cart with SSL certificate where your information is encrypted including credit card number, name and address, so that it cannot be read as the information travels over the Internet. All of our credit card transactions meet PCI compliance regulations. We do everything possible to keep your information safe.

Telephone Orders

To place your order by phone, call us at 800-643-5906. Please have the product name and item number ready along with your credit card information when you call.  Free shipping offer only applies to orders placed online, not telephone orders unless that is included as a discount in a quote you have received from us.

Mail Orders

To pay by check or money order, simply complete our on-line order form, print it out, and mail it along with your payment to:

Accessible Environments, Inc.

106 Wingate Drive
Williamsburg, VA 23185

Please make your check or money order payable to Accessible Environments, Inc.

Note: Mailed check orders will take longer to ship than with other methods as orders will not be processed until checks have been verified.

Manufacturer Warranties

All of the warranties on products sold by Accessible Environments, Inc. are warranties of the respective manufacturers. Please ask about manufacturer warranty information when speaking to one of our sales representatives. Accessible Environments, Inc. is a retailer of handicap accessibility products and it does not offer product warranty implied or express on any of the products sold by Accessible Environments, Inc. Warranties come from manufacturers – not retailers.

Returns/Exchange Policy

All sales are final, NO RETURNS. Please make sure the product you are ordering will work for your situation and meets any specific codes requirements necessary prior to ordering.  Our suppliers are no longer accepting returns, therefore we have adopted a no returns policy.  

All products must be inspected for damage and/or manufacturer defects prior to installation and any such damage or defect must be reported to Accessible Environments, Inc. customer service representative within 1 business day of receiving your merchandise.  Our suppliers will either arrange for repair or replace the product, depending on their determination.  Please take photos and supply those to us at customerservice@acessinc.com of any damage to products in your order.

 


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